Refund Policy

1. General rule

Because the Product is digital and delivered immediately, purchases are generally non-refundable once the distribution has been downloaded or the license delivered. Before purchasing you can evaluate the product in the Live demo on this site — a watermarked trial build with up to 3 windows — and in the theme gallery.

2. Defect-based refunds

A refund of the current-period payment is provided if a critical defect (the Product cannot be installed or used for its documented purpose) is confirmed by our support team and cannot be fixed within 30 days of your report. The refund covers the amount actually paid for the current license period, minus payment-network fees.

3. Duplicate and erroneous payments

Duplicate payments for the same order and payments made in excess of the invoice amount are refunded in full to the originating wallet address.

4. How to request

Email support@windowkit.app with your order identifier, license email and a description of the issue. We respond within 24 hours and complete the decision within 5 business days.

5. Refund method

Refunds are issued in cryptocurrency to the originating wallet address. For security reasons we cannot refund to a different address; exceptions require video verification of identity.

6. Chargebacks

Please contact us before opening a payment dispute — we resolve legitimate issues directly. Licenses associated with fraudulent chargebacks are revoked.